Terms and conditions
0 Introduction
0.0. The e-commerce site www.milace.com is owned by AZIENDA AGRICOLA MILANI ANDREA, with headquarters in Via Lazzaretto 56, 23848 Oggiono (LC) Italy. and with VAT number 03854710138.
1 Object
1.1. These General Conditions of Sale (hereinafter, General Conditions) have as their object the regulation of the purchase of Products, carried out remotely, via electronic network, from the website www.milace.com (hereinafter, the Site).
1.2. The owner of the Site is AZIENDA AGRICOLA MILANI ANDREA, with headquarters in Via Lazzaretto 56, 23848 Oggiono (LC) Italy
2 Acceptance of the general conditions of sale
2.1. All purchases of Products made through the Site (hereinafter, the Purchase Contracts) by users who access it (hereinafter, the Customers) are governed by these General Conditions as well as by the Italian Consumer Code (Legislative Decree no. . 206/2005), section II Distance contracts (articles 50 – 67) and by the Italian regulations on electronic commerce (Legislative Decree 70/2003).
2.2. With the conclusion of the Purchase Contracts, according to the procedure, the Customer accepts and undertakes to observe these General Conditions.
2.3. The Customer, therefore, is required to carefully read, before carrying out any purchase transaction, these General Conditions that AZIENDA AGRICOLA MILANI ANDREA makes available to him also in order to allow reproduction and storage in compliance with the provisions of the art. . 12, 3rd paragraph of the Legislative Decree. 70/2003.
2.4. AZIENDA AGRICOLA MILANI ANDREA may modify, at any time and without notice, the content of the General Conditions. The General Conditions published on the Site at the time the purchase order is sent by the Customer will apply to each individual Purchase Contract.
3. Products
3.1. www.milace.com (hereinafter “Site”) is an online site for the sale of cosmetics, beauty products for body care and related accessories (hereinafter “Products”).
3.2. All the Products offered are illustrated in detail on the Site, within the respective sections, distinguished by Product categories.
3.3. The visual representation of the Products on the Site, where available, has an indicative value and normally corresponds to the photographic image of the Products themselves and has the sole purpose of presenting them for sale, without any guarantee or commitment, on the part of AZIENDA AGRICOLA MILANI ANDREA, approximately the exact correspondence of the image depicted on the Site with the actual Product; and this, with particular regard to its actual dimensions and/or the chromatic aspects of the Products and/or packaging.
3.4. In the event of a difference between the image and the written product sheet, the description on the product sheet always prevails.
4. Purchasing procedure
4.1. The Customer can purchase the Products present on the Site illustrated in detail on the Site within the respective sections by product category, as described in the relevant information sheets contained on the Site, respecting the technical access procedures illustrated therein.
4.2. To purchase the Products, the Customer must register on the Site by entering their personal details, following the instructions provided by the registration program, and must complete and send to AZIENDA AGRICOLA MILANI ANDREA the order form in electronic format available on the site, following the instructions given there. Purchase orders must be filled out exactly in their entirety. In the event that the Customer does not wish to register on the Site, he/she can in any case complete the purchase procedure, but will not be able to check the status of his/her orders and take advantage of discounts and promotions.
4.3. The Customer must insert the selected Products into the appropriate “Cart” and, after having chosen the courier and viewed and accepted the contribution for delivery costs, he can proceed with the purchase.
4.4. If the customer needs to modify the purchase order or to modify some data contained therein, he must follow the appropriate modification procedure contained on the Site. In particular, the Customer will have the right to modify the quantity of the Products he intends to purchase, adding or deleting one or more Products from the Cart.
4.5. Once this operation has been completed, the Customer will see a screen containing the summary of the purchase order, including delivery costs, with a request for further confirmation of the purchase procedure.
4.6. After viewing the summary, the Customer must select the desired type of payment and send the order by clicking on the appropriate button.
5. Conclusion of the contract
5.1. The publication of the Products displayed on the Site constitutes an invitation to the Customer to formulate a contractual purchase proposal. The order sent by the Customer has the value of a contractual proposal and entails complete knowledge and full acceptance of these General Conditions.
5.2. Each Purchase Contract stipulated between AZIENDA AGRICOLA MILANI ANDREA and the Customer must be considered concluded with the sending by AZIENDA AGRICOLA MILANI ANDREA of the acceptance of the order to the Customer’s email address. This confirmation message will indicate an “Order Number”, to be used in any subsequent communication with AZIENDA AGRICOLA MILANI ANDREA. The message will include, in addition to the information required by law, all the data entered by the Customer who undertakes to verify its correctness and promptly communicate any corrections. Possible additional costs caused by errors in the data not reported promptly will be the sole responsibility of the Customer.
5.3. Each order can be viewed by the Customer on the Site, in their personal area, if they are registered, immediately after sending the order itself.
5.4. The indication relating to the availability of the Products is not binding, it being understood that the Products indicated as “not available” cannot be ordered by Customers. In the event of unexpected unavailability of one or more Products indicated as available at the time the Order was sent by a Customer, AZIENDA AGRICOLA MILANI ANDREA, without prejudice to the provisions of the art. 5.2, undertakes to promptly notify the Customer by e-mail, proposing, if possible, an alternative. In this case, without prejudice to the right of withdrawal referred to in the following art. 10, the Customer will be able to respond within 24 hours of receiving the email. If no response is received from the Customer after 24 hours, AZIENDA AGRICOLA MILANI ANDREA will proceed to complete the shipment of the available Products. In the case of payment by credit card or PayPal, AZIENDA AGRICOLA MILANI ANDREA will process the payment at the time of the Order and in the event of unavailable Products there will be a prompt refund of the amount paid.
5.5. AZIENDA AGRICOLA MILANI ANDREA has the right to accept or not, at its own discretion, the order sent by the Customer, without the latter being able to make claims or rights of any kind, for any reason, including compensation, in the event of non-acceptance of the order itself.
5.6. In particular, AZIENDA AGRICOLA MILANI ANDREA reserves the right not to accept purchase proposals and cancel orders that do not provide sufficient guarantees of solvency or if – also following a comparison with the circuit that manages credit card payments – anomalies are found in the transactions and payment methods used by the Customer.
5.7. The Customer will be able to check the contents of the purchase contracts concluded at any time by accessing their personal area of the Site, if they are registered. Such data will be available for a period of 12 months from delivery of the Products.
6. Product prices
Product prices are expressed in Euros and include VAT. The applicable price is that indicated on the site at the time the order is sent by the Customer. Delivery costs are adequately highlighted at the time of ordering. The cost of each shipment may vary based on the delivery and payment method as well as the destination and total amount of the order.
7. Billing and payment methods
7.1. AZIENDA AGRICOLA MILANI ANDREA issues a purchase receipt for the Products purchased when the Products are handed over to the courier for shipping, sending it via e-mail to the Customer or inserting it in the package. The information provided by the Customer is valid for issuing the receipt. No changes to the data will be possible after the receipt has been issued. To request an invoice, please contact AZIENDA AGRICOLA MILANI ANDREA at the email address: info@milace.com
7.2. Unless otherwise agreed, the Customer will pay the price of the items ordered in full at the same time as placing the Order. AZIENDA AGRICOLA MILANI ANDREA reserves the right to deliver the purchased items only after receiving payment of their full price. As part of the process of forwarding the order with the methods specified on the Site, different payment instruments may be proposed by AZIENDA AGRICOLA MILANI ANDREA, at the complete discretion of the latter, with the possibility of variation without the need for prior information, such as payment by credit card, payment via the protected “Paypal” system, payment by prepaid card (e.g. “Postepay”). At the same time as the Order Confirmation is communicated, the amount corresponding to the Products purchased will be charged to the Customer.
7.3. AZIENDA AGRICOLA MILANI ANDREA reserves the right to vary, at any time, the means of payment that can be used by Customers, without prejudice to the fact that those published on the site at the time the order is sent by the Customer will be considered usable.
8. Delivery methods and costs
8.1. AZIENDA AGRICOLA MILANI ANDREA undertakes to deliver the goods without undue delay and in any case no later than thirty days from the conclusion of the contract. Delivery of the Products will be carried out by courier, and times will vary depending on the destination. The terms indicated at the time of the purchase order are however indicative.
8.2. AZIENDA AGRICOLA MILANI ANDREA delivers to all the countries indicated on the Site and delivery will take place without an appointment.
8.3. No responsibility, for any reason, can be charged by the Customer to AZIENDA AGRICOLA MILANI ANDREA in the event of a delay in processing the order or in delivering the Products covered by the Purchase Contracts.
8.4. The Products ordered will be sent to the postal address specified by the Customer. Upon delivery of the Products by AZIENDA AGRICOLA MILANI ANDREA to the appointed courier, a shipping confirmation email will be sent to the Customer.
8.5. Deliveries will be made from Monday to Friday, during normal office hours, excluding national holidays according to the methods indicated by the courier used. Delivery is considered completed when the Product is made available to the Customer at the address specified in the order form. In the event of non-delivery due to the absence of the recipient at the specified address, the courier will send a warning email and will attempt a new delivery according to the methods established by them. In case of impossibility to carry out the new delivery due to the absence of the recipient, Customer Service will attempt to contact the Customer to schedule a further delivery. For any reshipments of the product, the Customer will have to pay the shipping costs. In the event that Customer Service is unable to contact the Customer for the following 10 days or in the event of further impossibility of delivery due to the absence of the recipient, the Products included in the order will be returned to AZIENDA AGRICOLA MILANI ANDREA. After 30 (thirty) days from the date on which the Products covered by the order were sent back to AZIENDA AGRICOLA MILANI ANDREA due to impossibility of carrying out the delivery, the contract will be considered terminated and the purchase order canceled pursuant to art. . 1456 c.c. AZIENDA AGRICOLA MILANI ANDREA will refund the amount paid by the Customer, net of the costs of returning the Products and the costs of storing them at the branch of the courier responsible for delivery.
8.6. The termination of the contract and the refund amount will be communicated via email. The refund amount will be credited to the payment method used by the Customer for the purchase. In the event that, before the expiry of thirty days, the Customer requests to receive the purchased Products again, AZIENDA AGRICOLA MILANI ANDREA will proceed with the new delivery after charging, in addition to the costs of the same, the costs of returning the Products to AZIENDA AGRICOLA MILANI ANDREA and storage costs.
8.7. Upon delivery of the Products by the courier appointed by AZIENDA AGRICOLA MILANI ANDREA, the Customer is required to scrupulously check that the number of pieces delivered corresponds to that indicated in the transport document.
8.8. Any damage to the packaging/packaging of the Products must be immediately contested by the Customers by placing a written control reservation on the proof of delivery by the courier. It is understood that once the courier document has been signed without any objection, Customers will no longer be able to raise any objection to AZIENDA AGRICOLA MILANI ANDREA with reference to the external characteristics of what was delivered.
8.9. Cases of force majeure, unavailability of means of transport, as well as unforeseeable or unavoidable events that cause a delay in deliveries or make deliveries difficult or impossible or cause a significant increase in the cost of delivery to be borne by AZIENDA AGRICOLA MILANI ANDREA, will give the right to the same to split, postpone or cancel, in whole or in part, the expected delivery or to terminate the Purchase Contract. In such cases, AZIENDA AGRICOLA MILANI ANDREA will be responsible for providing timely and adequate communication of its decisions to the email address indicated by the Customer and the latter will have the right to a refund of any price already paid, excluding any further claim, for any reason, against AZIENDA AGRICOLA MILANI ANDREA.
9. Discount Coupons – Promotions
9.1. Any discount coupons or promotional codes may be entered when the Customer completes the purchase order. The system will update the total amount of the order net of the value of the voucher.
9.2. The discount voucher may be combined with other commercial initiatives only in cases where it is expressly indicated.
10. Right of withdrawal and its effects
10.1. The Customer has the right to withdraw from the contract, without giving reasons, within 14 days.
10.2. The withdrawal period expires 14 days after the day on which the Customer or a third party, other than the carrier and designated by the latter, acquires physical possession of the goods. In the case of a contract relating to multiple goods ordered in a single order and delivered separately, from the day on which the Customer or a third party, other than the carrier and designated by the latter, acquires physical possession of the last good.
10.3. To exercise the right of withdrawal, the Customer is required to inform AZIENDA AGRICOLA MILANI ANDREA of his decision to withdraw from the contract by e-mail to info@milace.com, or by registered letter with return receipt to be sent to AZIENDA AGRICOLA MILANI ANDREA., Via Lazzaretto 56, 23848 Oggiono (LC) Italy.
10.4. To comply with the withdrawal deadline, it is sufficient for the Customer to send the communication, provided for in point 10.3, relating to the exercise of the right of withdrawal before the withdrawal period expires.
10.5. If the Customer withdraws from this contract, all payments made to AZIENDA AGRICOLA MILANI ANDREA will be refunded, including delivery costs (with the exception of additional costs resulting from the possible choice of a type of delivery other than the least expensive type of standard delivery offered), without undue delay and in any case no later than 14 days from the day on which AZIENDA AGRICOLA MILANI ANDREA will be informed of the decision to withdraw from this contract. These refunds will be made using the same payment method used by the Customer for the initial transaction, unless otherwise expressly agreed; in any case, the Customer will not have to bear any costs as a consequence of such reimbursement. The refund may be suspended until the goods are received or until the consumer demonstrates that he has sent the goods back, whichever is earlier.
10.6. The Customer is required to return the goods or deliver them to AZIENDA AGRICOLA MILANI ANDREA, Via Lazzaretto 56, 23848 Oggiono (LC) Italy without undue delay and in any case within 14 days from the day on which he communicated his withdrawal from this contract. The deadline is met if the Customer sends back the goods before the 14 day period has expired. The direct costs of returning the goods will be borne by the Customer. The Customer is responsible only for the decrease in the value of the goods resulting from handling of the goods other than that necessary to establish the nature, characteristics and functioning of the goods. Returns are accepted only for intact and still sealed products.
10.7. In any case, the Customer will not be able to exercise the right of withdrawal in the case of sealed goods that are not suitable for return for hygienic reasons or related to health protection and have been opened after delivery.
11. Non-conformity of products and defective products
11.1. The Products offered on the Site comply with national and community legislation. The images and colors of the Products published on the Site may differ from the real ones due to the local settings of the systems and/or tools used to view them.
11.2. In the event of a lack of conformity of the purchased Products with respect to the description published on the Site and in the event of a faulty or defective Product, the Customer has the right to immediate reimbursement of the non-compliant goods, upon sending photographs via email to info@milace.com. which highlight the damage or non-conformity of the Product.
11.3. A communication will follow from the staff of AZIENDA AGRICOLA MILANI ANDREA with an indication of the reimbursement method which could take place, at the Customer’s discretion, also through discount vouchers on the next purchase exceeding the value of the goods to be refunded, excluding any further liability of AZIENDA AGRICOLA MILANI ANDREA in any capacity.
11.4. In any case, without prejudice to the provisions regarding the legal guarantee of conformity of goods, provided for by the Italian Consumer Code (Legislative Decree 206/2005, Part IV, Articles 102-135)
12. Minors
AZIENDA AGRICOLA MILANI ANDREA does not sell products to minors. We sell products that can only be purchased by adults. If you are under 18, you may only use the www.milace.com site with the involvement of a parent or guardian.
13. Processing of personal data
AZIENDA AGRICOLA MILANI ANDREA declares and guarantees that the personal data of Customers will be processed in accordance with the provisions of Legislative Decree 196/03 and subsequent amendments and additions. The details relating to the methods of data processing are specified in the information present in the specifically dedicated section, called “Privacy Policy”.
14. Communications and complaints
All communications or any complaints from the Customer towards AZIENDA AGRICOLA MILANI ANDREA relating to the Purchase Contracts must be communicated through the appropriate tools on the Site or by sending an email to info@milace.com.
15. Intellectual property rights
All trademarks (registered or otherwise), as well as any and all intellectual works, distinctive signs or names, images, photographs, written or graphic text and more generally any other intangible asset protected by laws and international conventions relating to intellectual property and industrial property reproduced on the Site remain the exclusive property of AZIENDA AGRICOLA MILANI ANDREA. and/or its assignors, without the Customer deriving any rights over the same from access to the Site and/or from the stipulation of the Purchase Contracts. Any use, even partial, of the same is prohibited without the prior written authorization of AZIENDA AGRICOLA MILANI ANDREA, in whose favor all related rights are exclusively reserved.
16. Applicable law and competent court
16.1 These General Conditions and any and all contracts stipulated with the Customer are governed by Italian law, without prejudice to the application of community legislation and international treaties, when applicable, as well as national legislation protecting consumers.
16.2 The Customer accepts the exclusive jurisdiction of the Italian Courts. For any action deriving from or connected to the General Conditions of Sale, navigation and use of the site, the Court of Lecco will have exclusive jurisdiction.
17. Resale prohibited.
The products, services and promotional samples on the AZIENDA AGRICOLA MILANI ANDREA website are for personal use only. The online consumer is not permitted to sell or resell products, services or promotional samples received. AZIENDA AGRICOLA MILANI ANDREA reserves the right to reduce or terminate any supply of products or services if it has reason to believe that the behavior of the user may violate the Conditions of Sale.
18. Change to the general conditions of sale
AZIENDA AGRICOLA MILANI ANDREA reserves the right to modify the site, policies and these General Conditions at any time to offer new products or services or to comply with new legal provisions. The Customer will be subject to the General Conditions in force at the time of the order, unless any changes are required by applicable law or by the Competent Authorities, in which case they will also apply to orders placed previously. If any provision of these General Conditions is deemed invalid, void or unenforceable for any reason, this condition will not affect the validity and effectiveness of the other provisions.
19. Contacts
For further information and assistance on the Site or on online purchasing methods, Customers can contact AZIENDA AGRICOLA MILANI ANDREA directly by writing to the e-mail address: info@milace.com
20. Copyright
All rights reserved. Text, images, graphics, sound, animations, videos and their placement on the AZIENDA AGRICOLA MILANI ANDREA websites are subject to the protection of copyright and other protective laws. Some of the images available on the website may be subject to the copyright of third parties. Trademarks, copyrights and any other intangible right appearing on third-party sites that may be referenced by hyperlink are the exclusive property of their respective owners. Reproduction on paper or electronic media of the Site and the elements contained or reproduced therein is permitted, provided that such reproduction is strictly limited to personal use, excluding any other use for advertising and/or commercial purposes. The User may not modify, duplicate, distribute, transmit, display, perform, reproduce, publish, license, create derivative works, transfer or sell information, software, products or services obtained from the Site.AZIENDA AGRICOLA MILANI ANDREA publishes on its site information that is general and purely informative in nature. This information does not have the value of consultancy, which is why its correctness or completeness is not guaranteed and since it does not represent any specific offer to the public, it does not bind AZIENDA AGRICOLA MILANI ANDREA for any reason. To obtain advice or information regarding your particular needs, AZIENDA AGRICOLA MILANI ANDREA invites you to request a specific opinion. AZIENDA AGRICOLA MILANI ANDREA also assumes no responsibility for the existence and content of third-party sites, to which the site www.milace.com refers, or could refer, through a hyperlink. Trademarks, copyrights and any other intangible right appearing on third-party sites are the exclusive property of their respective owners.